Refund & Return Policy
At Suvene, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to make the return and refund process simple and hassle-free.
Returns
We offer a 30-day return policy, which means you can request a return within 30 days of receiving your order.
To be eligible for a return:
- Items must be unused, unworn, and in original condition
- All tags and packaging must be intact
- Proof of purchase (order number) is required
We accept returns from customers worldwide, ensuring a smooth global shopping experience.
How to Start a Return
To initiate a return, please contact our support team with the following details:
- Order Number
- Full Name
- Item(s) you want to return
- Reason for return
Once your request is reviewed, our team will guide you through the next steps.
Refunds
After we receive and inspect your returned item:
- You will be notified about the approval or rejection of your refund
- If approved, the refund will be issued to your original payment method
- Processing times may vary depending on your payment provider
Please note that it may take a few business days for the refunded amount to reflect in your account.
Exchanges
Need a different size or item? No problem.
Simply contact our support team, and we’ll assist you with the exchange process.
Non-Returnable Items
For hygiene and quality reasons, certain items may not be eligible for return if:
- They have been used or damaged after delivery
- Tags or original packaging are missing
Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping fees are non-refundable unless the item is defective or incorrect
Damaged or Incorrect Items
If you receive a damaged or wrong item, please contact us immediately with photos.
We will resolve the issue as quickly as possible with a replacement or full refund.
Contact Us
For any questions regarding returns or refunds, feel free to reach out to our support team.
We’re always here to help.